We hope that you'll love everything you ordered from igokit. But if you are not satisfied, you can return or exchange it within 30 days from the delivered date
Order Cancellation
1. For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
2. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
3. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Return/Exchange Process
1. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.
2. Return shipping fees are at the customer's own expense.
3. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Note: All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at service@ikkshop.com
For further inquiries:
If you have any further questions, please contact our customer services at:
